# Brixo

> Brixo is an AI agent that reads every customer conversation your AI product has and tells your team what's broken, what customers want, and which accounts need attention.

For detailed information, see: https://brixo.com/llms-full.txt

## What Brixo Does

Brixo is the product analyst for AI products. It automatically ingests, structures, and analyzes every conversation your AI product has with customers — then surfaces insights your product team can act on immediately.

AI products generate conversations, not clicks. Traditional analytics tools were built for pageviews and funnels. Brixo was built for the conversational era.

## Who It's For

Product managers and product leaders at companies shipping AI products — agents, copilots, and AI-first applications. If your product has customer conversations, Brixo reads them and tells you what's happening.

## How It Works

Brixo automatically structures every conversation with:

- **Topic** — What the conversation is about
- **Intent** — What the customer is trying to accomplish
- **Sentiment** — How the customer feels
- **Error Type** — Where friction occurred or the AI failed
- **Outcome** — Whether the customer achieved their goal
- **Account** — Connected to real customers and accounts

### Integration

Two paths to get started:

1. **Upload your data** — Export conversations, upload to Brixo, see insights in minutes
2. **Install the SDK** — `npm install @brixo/sdk`, stream conversations in real time

Setup takes minutes, not months. No pipelines to build. No engineering project required.

## Core Capabilities

- **Brixo Agent** — An always-on AI product analyst that reads every conversation, spots patterns and friction points, and delivers insights before you ask
- **Experience Analytics** — Translates unstructured conversation data into structured insights using an Intent → Journey → Outcome framework
- **Account Intelligence** — Maps insights to real customers and accounts, flags at-risk accounts before they churn
- **Workflow Integration** — Delivers insights via Slack digests, email, Jira/Linear ticket creation, and automated PRD drafts

## Positioning

- **vs. Observability tools (Datadog, LangSmith):** They answer "is the system working?" — Brixo answers "are customers succeeding?" and "what should we improve?"
- **vs. Product analytics (Amplitude, Mixpanel):** They track clicks and funnels — Brixo tracks multi-turn, unstructured, intent-driven conversations
- **vs. Building internally:** Brixo replaces warehouse pipelines + labeling layers + dashboards + ongoing engineering cost

## Pricing

- **Free ($0/month)** — Up to 100 conversations/month, 30-day retention, topic & sentiment analysis, account-level insights
- **Startup ($199/month)** — Up to 5k conversations/month, 60-day retention, topic & sentiment analysis, account-level insights, Slack & workflow integrations
- **Growth ($499/month)** — Up to 20k conversations/month, 180-day retention, everything in Startup, PII redaction, custom topic/intent models
- **Enterprise (custom)** — Unlimited conversations, custom integrations, SSO, dedicated support, on-prem or hosted deployments

Get started free — no credit card required.

## Security

- AES-256 encryption
- SOC 2 (in progress)
- GDPR compliant
- Customer data is never used to train models for other customers

## Links

- Website: https://brixo.com
- Documentation: https://docs.brixo.com
- Pricing: https://brixo.com/pricing
- Contact: https://brixo.com/contact
- Trust & Security: https://trust.brixo.com
- Newsletter: https://themasonry.brixo.com
- LinkedIn: https://www.linkedin.com/company/brixoai
- X/Twitter: https://x.com/Brixoai