# Brixo > Brixo is an AI agent that reads every customer conversation your AI product has and tells your team what's broken, what customers want, and which accounts need attention. - Website: https://brixo.com - Documentation: https://docs.brixo.com - App: https://app.brixo.com --- ## Products ### Brixo Agent An always-on AI product analyst that reads every conversation your AI product has with customers and tells you what matters before you think to ask. How it works: 1. **Reads every conversation** — Every customer conversation is analyzed, labeled, and structured automatically. Topics, intent, sentiment, and outcomes are mapped to real accounts. 2. **Spots what matters** — Finds patterns, friction points, and signals your team would miss. Insights are delivered to your workflow, not buried in dashboards. 3. **Connects to real customers** — Every insight is tied to a real account. Know which customers are thriving, which are struggling, and where your product falls short. 4. **Tells you before you ask** — Monitors continuously and alerts when something changes. Error spikes, sentiment shifts, new patterns worth knowing about. What it delivers: - Evidence-based insights with conversation evidence attached - Actionable items: create Jira/Linear tickets, draft PRDs - Slack alerts with formatted findings in your product channels - Account-level risk flags before customers churn Product page: https://brixo.com/agent ### Analytics Platform Translates unstructured conversation data into a clear picture of customer intent, journey friction, and outcomes so your team knows exactly what to build next. **Experience Analytics Framework:** - **Intent** — What is the customer trying to accomplish? How do they describe it? - **Journey** — Where is friction showing up? How many interactions does it take? Are customers struggling or succeeding? - **Outcome** — Did the customer get what they came for? Does that align with what you built the product to do? **Conversational Data Model:** Every conversation is automatically structured with: - Topic — what the conversation is about - Intent — what the customer wants to accomplish - Sentiment — how the customer feels - Error Type — where friction occurred or the AI failed - Outcome — whether the customer succeeded - Account — which customer or account this belongs to **Dashboard capabilities:** - Real-time conversation monitoring with health scores - Filterable by topic, intent, sentiment, outcome - Trend analysis: topic growth/decline, error spikes, sentiment shifts - Account intelligence: per-account health scoring, risk identification, engagement tracking - Full conversation search across all data **Workflow integrations:** - Slack digests and real-time alerts - Email notifications and weekly summaries - Jira and Linear ticket creation pre-filled with evidence - Custom webhooks Product page: https://brixo.com/analytics --- ## How It Works Two paths to get started: ### Path A: Upload Your Data 1. Export conversations from your AI product 2. Upload to Brixo 3. Brixo ingests, labels, and structures every conversation 4. See first insights in minutes ### Path B: Install the SDK 1. Install: `npm install @brixo/sdk` 2. Initialize with your API key 3. Stream conversations to Brixo in real time 4. Insights update continuously Setup takes minutes, not months. No pipelines to build. No engineering project required. Both paths lead to the same place: your Brixo agent analyzing conversations, spotting patterns, and delivering insights to your workflow. Details: https://brixo.com/how-it-works --- ## Pricing Get started free — no credit card required. ### Free — $0/month - Up to 100 conversations per month - 30-day data retention - Topic and sentiment analysis - Account-level insights ### Startup — $199/month - Up to 5,000 conversations per month - 60-day data retention - Topic and sentiment analysis - Account-level insights - Slack and workflow integrations ### Growth — $499/month (recommended) - Up to 20,000 conversations per month - 180-day data retention - Everything in Startup - PII redaction / mitigation - Custom topic and intent models ### Enterprise — Custom pricing - Unlimited conversations - Custom integrations and SSO - Dedicated analyst onboarding - SLA and dedicated support - On-prem or hosted deployments Pricing page: https://brixo.com/pricing --- ## Who Brixo Is For Product managers and product leaders at companies shipping AI products — agents, copilots, and AI-first applications. If your product has customer conversations, Brixo reads them and tells you what's happening. **Ideal customers:** - Companies building AI agents, copilots, or AI-first apps - Teams with little visibility into what customers actually experience - Teams manually reviewing conversation logs or pasting them into ChatGPT - Teams spending a full day per week on manual log review **Primary users:** - Product Managers — self-service insights, evidence for roadmap decisions - Product Leaders — outcome-based metrics, account health visibility - Engineering Teams — instrument once, automated analysis - Customer Success — early warning for at-risk accounts --- ## Competitive Positioning ### vs. Observability Tools (Datadog, LangSmith) They answer: "Is the system working?" Brixo answers: "Are customers succeeding?" and "What should we improve?" Different question, different answer. ### vs. Product Analytics (Amplitude, Mixpanel) They track clicks and funnels. Brixo tracks conversations — multi-turn, unstructured, intent-driven. Different data, different tool. ### vs. Building Internally Internal path: warehouse pipelines + labeling layers + dashboards + ongoing engineering cost. Brixo path: plug in and have insights by Thursday. --- ## Security - AES-256 encryption - SOC 2 (in progress) - GDPR compliant - Customer data is never used to train models for other customers Trust center: https://trust.brixo.com Privacy: https://docs.brixo.com/security/privacy --- ## FAQ **Who is Brixo for?** Product managers and product leaders at companies shipping AI products. Agents, copilots, AI-first apps. If your product has customer conversations, Brixo reads them and tells you what's happening. **How is this different from observability tools?** Observability tools answer "is the system working?" Brixo answers "are customers succeeding?" and "what should we improve?" Different question, different answer. **Can't we build this internally?** You can. With warehouse pipelines, labeling layers, dashboards, and ongoing engineering cost. Or you can plug in Brixo and have insights by Thursday. **Isn't this just product analytics?** Product analytics tools track clicks and funnels. AI products generate conversations — multi-turn, unstructured, intent-driven. Different data, different tool. **How long does setup take?** Minutes, not months. Point Brixo at your conversation data and it starts reading and structuring immediately. No pipelines to build, no engineering lift required. **How does Brixo handle data security?** Security is foundational. Bank-level encryption (AES-256), SOC 2 (in progress), fully GDPR compliant. Your data is never used to train models for other customers. --- ## About Brixo was founded because the same problem kept appearing: teams building incredible AI products with almost no visibility into what their customers were actually experiencing. AI products are built on conversations, not clicks. But the analytics tools most teams rely on were designed for a different era — one of pageviews, funnels, and button taps. That mismatch leaves product teams flying blind. **Principles:** 1. Outcomes over engagement — measure whether customers succeed, not whether they click 2. Signal over noise — surface what matters and filter out what doesn't 3. Evidence over opinion — every insight is grounded in data you can see and verify **Values:** 1. Clarity over complexity 2. Customer obsession, one layer deeper 3. Build what earns trust 4. Ship and learn 5. Default to action 6. Raise the standard About page: https://brixo.com/about --- ## Customer Testimonials **Jennifer Walsh, Head of Product @ Matik:** "We were spending a full day every week manually reviewing AI conversation logs. Brixo replaced that with insights that show up before our morning standup." **Michael Torres, VP of Product @ WhirlAI:** "Our CEO kept asking 'is the AI actually working?' and we had no good answer. Now we do." **Amanda Chen, Product Lead @ Focalpoint:** "Brixo caught a critical onboarding issue we had no idea about. Three enterprise accounts were hitting the same wall. It flagged it before any of them churned." **David Patterson, PM @ Acme Corp:** "We used to export conversations into ChatGPT to try to spot patterns. Brixo does it continuously and connects insights to the accounts that matter." --- ## Guides and Resources Brixo publishes in-depth guides on AI product analytics: - What is Conversational Analytics? — https://brixo.com/guides/what-is-conversational-analytics - What is Experience Analytics? — https://brixo.com/guides/what-is-experience-analytics - Why Do I Need Analytics for My AI Agent? — https://brixo.com/guides/why-do-i-need-analytics-for-my-ai-agent - What Metrics Should I Track for My AI Product? — https://brixo.com/guides/what-metrics-should-i-track-for-my-ai-product - How Do I Measure Chatbot Success? — https://brixo.com/guides/how-do-i-measure-chatbot-success - How Do I Track AI Agent Performance? — https://brixo.com/guides/how-do-i-track-ai-agent-performance - How Do I Improve My AI Chatbot Performance? — https://brixo.com/guides/how-do-i-improve-my-ai-chatbot-performance - AI Product Metrics: What to Track and Why — https://brixo.com/guides/ai-product-metrics-what-to-track-and-why - Experience Analytics: The Analytics Layer for AI Products — https://brixo.com/guides/experience-analytics-the-analytics-layer-for-ai-products Blog: https://brixo.com/blog All guides: https://brixo.com/guides --- ## AI Agent Directory Brixo maintains a directory of AI agents across categories including customer support, sales, coding, writing, data analysis, HR, legal, finance, marketing, healthcare, education, productivity, and cybersecurity. Directory: https://brixo.com/ai-agents --- ## Careers Brixo is a small, remote team. Current open roles: - LLM Engineer (Inference Optimization) — Lead inference optimization, scoring, benchmarking, and observability - Senior Engineer (AI-Native, High Velocity) — Ship features and architect systems at a high-velocity AI-native startup - Sr. AI Engineer (Agent Analytics) — Build the analytics layer from raw traces to business action Careers page: https://brixo.com/careers --- ## Links - Website: https://brixo.com - App: https://app.brixo.com - Documentation: https://docs.brixo.com - Blog: https://brixo.com/blog - Guides: https://brixo.com/guides - Pricing: https://brixo.com/pricing - Contact: https://brixo.com/contact - Community (Slack): https://brixo.com/community - Newsletter: https://themasonry.brixo.com - Trust & Security: https://trust.brixo.com - LinkedIn: https://www.linkedin.com/company/brixoai - X/Twitter: https://x.com/Brixoai