Serval AI

Serval is the AI platform for IT teams, combining an AI-native ITSM with integrated workflow automation and access management. Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves.

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Founded

2024

Location

San Francisco, CA

Employees

Funding

$47M Series A (Oct 2025)

Serval AI — AI ITSM, Help Desk Automation & JIT Access for Modern Enterprises

Meta description: AI-native ITSM and enterprise agents that resolve tickets in Slack, automate onboarding/offboarding, and enforce JIT access. 4-week pilot with 50% automation guarantee.

Overview

Serval AI is an AI-native ITSM and enterprise agent platform that automates help desk resolution, access management, and cross-app workflows—directly from Slack, email, or a web portal. Teams describe a workflow in plain English; Serval generates audited, production-ready automations with approvals, RBAC, and full audit trails. Deploy in the cloud or self-hosted environment with SOC 2 Type II controls for enterprise-grade governance.

Key Capabilities

**Chat-first ticket resolution in Slack** with end-to-end automation

**Just-in-time (JIT), least-privilege access** with time-bound grants and multi-approver flows

**Fast onboarding/offboarding** across Okta, Google Workspace, Jamf, Zoom, and Slack

**Unified platform:** ticketing + workflow automation + access management

**Governed automations:** approvals, RBAC, and comprehensive audit logs

Why Buyers Choose Serval

Resolve tickets where work happens: chat-first in Slack with automated remediation

Enforce **JIT access** and zero-standing privileges with auditable, time-limited grants

Accelerate **employee lifecycle management** across your SaaS stack

Replace fragmented tools with a single platform for ITSM, access, and automation

Launch quickly via a **4-week guided pilot** with a dedicated engineer and a **50% ticket automation guarantee**

Best For

**IT leaders** replacing legacy ITSM and reducing manual triage

**High-growth, Slack-centric companies** managing many SaaS apps

**Security-conscious teams** requiring governed automations and auditability

Notable Integrations

Identity and directory: Okta, JumpCloud, Microsoft Graph, Google Workspace, SCIM

ITSM and work management: ServiceNow, Jira, Zendesk, Linear

Device management: Jamf, Kandji

Collaboration and knowledge: Slack (incl. Enterprise Admin), Confluence, Notion

Incident management: PagerDuty, incident.io

HRIS and finance: Workday, Rippling, Ramp

DevOps and cloud: GitHub, AWS

GTM and scheduling: HubSpot, Calendly, Zoom

Compliance: Vanta

Explore the full, up-to-date list of connectors on the Serval website: [Full Integrations Directory](https://serval.com/integrations)

Proof and Trust

**Customers:** Perplexity, Clay, Together AI, Verkada, Mercor, Cribl

**Security:** SOC 2 Type II; encryption in transit/at rest; RBAC; detailed audit logs

**Deployment:** Cloud-hosted or **self-hosted** options to meet compliance needs

**Backing:** $52M total funding, including a $47M Series A led by Redpoint with First Round, General Catalyst, Bessemer, and others

Deployment and Governance

**English-to-automation:** Turn natural language requests into production-grade workflows

**Approvals and RBAC:** Multi-level reviews, granular permissions, and policy enforcement

**Auditability:** End-to-end logs and change history for every action

**Flexible hosting:** Choose cloud or self-hosted based on your data residency and control requirements

Getting Started and Pricing

Start with a **free 4-week pilot** staffed by a dedicated forward-deployed engineer

**Guarantee:** Automate at least 50% of eligible tickets during the pilot

**Pricing:** Seat-based with predictable fees. Learn more: [Serval Pricing](https://serval.com/pricing)

Ready to consolidate ITSM, automate help desk tasks, and enforce JIT access with enterprise-grade controls? Explore integrations or kick off your pilot today.