See what your customers
actually experience.
Your AI product generates rich, unstructured interactions. Brixo turns them into a clear picture of customer intent, friction, and outcomes, so your team knows exactly what to build next.
Experience Analytics
Brixo automatically analyzes every AI interaction and maps it to what matters: what the customer wanted, how the interaction went, and whether they succeeded.
Intent
What is the customer trying to accomplish? How do they describe it?
Journey
Where is friction showing up? How many interactions does it take? Are customers struggling or succeeding?
Outcome
Did the customer get what they came for? Does that align with what you built the product to do?
Every conversation
structured by:
{"role":"user","content":"the export button isn't working i need to download this report before my meeting"}
{"role":"ai","content":"I apologize for the inconvenience. Could you tell me which browser you are using so I can better assist you with this issue?"}
{"role":"user","content":"chrome. i tried refreshing. this is the third time this week"}
{"role":"ai","content":"I understand your frustration. Unfortunately, I am not able to access your account settings directly. Please try clearing your cache and cookies."}
{"role":"user","content":"that didnt work. i give up im going to screenshot it manually"}
John Smith
Sun, Dec 8 · 29 min · 19 messages
Hi, I'm having trouble connecting to your API. I keep getting a 401 error when trying to authenticate. I've double-checked my API key but it still doesn't work.
Hello John! I'd be happy to help you with the API authentication issue. Let me take a quick look at your account. Could you confirm which environment you're trying to connect to — production or sandbox?
Thanks for the quick response! I'm trying to connect to production. We've been using the API for months without issues until yesterday.
I see. I've checked your account and it looks like there was a security update pushed yesterday that rotated API keys for accounts with certain security policies enabled. Your old key would have been invalidated automatically.
Dashboard Capabilities
Understand what's happening
- Real-time view of all customer interactions
- Health scores per conversation, per account, per feature, and more
- Filter by topic, intent, sentiment, or outcome
- Semantic search across all conversations: ask questions, not queries
| Preview | Health |
|---|---|
Still experiencing search issues. Our team can't find critical documentation and it's affecting... | 52 |
Need urgent help — our knowledge base content disappeared after a bulk page reorganization. | 78 |
The content migration workflow keeps failing. This is the third time this week we've lost imported... | 59 |
Wiki pages are showing incorrect version history. Urgent fix needed before our content audit. | 42 |
The wiki editor crashed again while editing a large page. We had to revert to emailing documents... | 31 |
Users
Conversations
Wins
Issues
Measure what matters
- Track patterns over time: topic growth, sentiment shifts, error spikes
- See which intents succeed and which ones fail
- Identify friction points before they show up as churn
- Compare experience quality across features, cohorts, or time periods
Act on what you find
- Per-account conversation history and health scoring
- Risk identification: know which accounts are struggling
- Buying intent and expansion signals surfaced automatically
- Route signals to the right team while they still matter
Acme Corp
Enterprise · 14 conversations this week
41%
Goal completion
–0.3
Sentiment
Conversation · Today
Outcome: failedthe export isn't working again
I'm sorry to hear that. Could you describe what happens when you click export?
nothing. the button just spins forever
Built for your workflow
Onboarding friction — 12 accounts affected this week
Step 3 of the onboarding flow is consistently causing failures across enterprise accounts. The pattern started appearing Saturday and has worsened through the week.
BUG: Onboarding step 3 failure — 12 accounts affected
Brixo detected a regression in onboarding step 3. 12 accounts were affected this week, including 3 enterprise accounts. Pattern started Saturday.
Better AI experiences
start here.
Connect your data and see what your customers are actually experiencing in your AI product. Then do something about it.