Brixo
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For Product Teams

Make data-driven improvements to your AI product in minutes, not weeks.

Brixo analyzes every conversation your AI product has with customers. You see what they're trying to accomplish, where the experience breaks, and what to build next — without querying a database or waiting on engineering.

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Most teams manually review logs to answer simple questions about their AI product, causing annoying delays and distractions. Brixo does that for you, and much more.

Without Brixo

1. Export your data manually

query.sql
SELECT account_id, COUNT(*) as conv_count,
  AVG(sentiment_score) as avg_sent
FROM conversations
WHERE created_at > NOW() - INTERVAL '7 days'
GROUP BY account_id
HAVING COUNT(*) > 5
ORDER BY avg_sent ASC
LIMIT 20;

2. Wrangle it in a spreadsheet

export_feb_2026.csv
account_id,conversations,avg_sentiment,churn_risk
acme-corp,847,0.23,HIGH
global-bank,312,0.67,MEDIUM
techstart,156,0.81,LOW

3. Paste into ChatGPT and hope for the best

ChatGPT prompt
Analyze these 200 support transcripts and tell me:
1. What are users struggling with?
2. Which accounts are at risk?
3. What should we prioritize?
Hours later: maybe an answer
With Brixo

1. Every conversation is automatically translated & tagged

AC
Acme CorpJohn S. · 14 min
Unresolved
Sentiment
FrustratedConfused
Topic
Export BugDashboard
Intent
Report BugGet Data

the export button isn't working. i need this before my meeting

Frustrated

I apologize for the inconvenience. Could you tell me which browser you're using?

2. Patterns surface as structured insights

Conversational Insights30 conversations analyzed
1Export feature failing for enterprise accountsCritical
2Users bypassing AI to get raw data manuallyHigh
3Repeat contacts increasing — unresolved issues compoundingHigh

How it works.

01

Connects to your telemetry

Point Brixo at your AI product’s interaction data. It starts cataloguing and analyzing immediately.

02

Structures every interaction

Every conversation labeled by intent, topic, sentiment, and outcome — mapped to real customers and accounts. Brixo learns your product context so insights are specific, not generic.

03

Delivers what matters, where you work

Structured findings show up in Slack, email, or your PM tools. You don’t go looking for answers. They come to you.

04

Alerts you to what’s changing

Account-level signals when customers hit friction, drop in sentiment, or have a breakthrough.

TC
TechCorp Inc.
John Smith · Dec 8 · 29 min✓ Resolved⚡ Medium Effort
Events
Conversation StartedEscalationHandoffConversation Ended
Sentiment
1/1 Frustrated1/1 Confused
Intent
• Report BugGet InformationRequest Help

Hi, I'm having trouble connecting to your API. I keep getting a 401 error when trying to authenticate. I've double-checked my API key but it still doesn't work.

Neutral• Report Bug

Hello John! I'd be happy to help you with the API authentication issue. Could you confirm which environment you're trying to connect to — production or sandbox?

Thanks for the quick response! I'm trying to connect to production. We've been using the API for months without issues until yesterday.

Grateful

What this means for product teams.

Self-service customer experience analytics

See intent distribution, friction patterns, outcome completion, and sentiment across every AI interaction. Search conversations semantically: ask questions in plain language, not SQL.

No engineering dependency

For any account, any feature, any question. Know whether customers are accomplishing their goals, not just whether they’re engaging.

Outcome measurement, not engagement metrics

Track whether customers succeed, where they fail, and what patterns predict churn or expansion. Prove your AI features are delivering value with data executives can act on.

Your first insights are minutes away.

Connect your data and get a detailed view into how your customers actually experience your AI product. Free to start, no engineering required.

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