Hippocratic AI

Founded

2023

Funding

$141M Series B

Hippocratic AI: Company Dossier

Hippocratic AI builds voice-based healthcare staffing agents for non-diagnostic, patient-facing tasks. Its platform emphasizes safety, escalation to humans, and broad role coverage across provider, payer, and pharma operations. The company highlights a safety-focused LLM architecture (“Polaris”) and an expanding catalog of role-specific voice agents.

Website: [hippocraticai.com](https://hippocraticai.com) and [hippocratic.ai](https://hippocratic.ai)

LinkedIn: [Hippocratic AI](https://www.linkedin.com/company/hippocratic-ai-health)

HQ: Palo Alto, CA (435 Portage Ave, Palo Alto, CA 94306)

Leadership: CEO and Co-founder Munjal Shah; team includes physicians, health system leaders, and AI researchers

Funding: ~$278M from a16z, General Catalyst, Kleiner Perkins, NVentures, and others

Employees: ~211 listed on LinkedIn; ~40k followers

What Hippocratic AI Does

Builds **healthcare-grade voice agents** for non-diagnostic, patient-facing work: outreach, navigation, education, and administrative workflows. The company emphasizes that agents **do not diagnose or prescribe** and **escalate to humans** when needed .

Positions agents as a scalable staffing solution for routine conversations across providers, payers, and pharma, with a large, role-specific catalog .

Platform and Technology

**Polaris LLM Architecture (safety-focused):**

Designed for non-diagnostic clinical conversations with escalation guardrails.

Documentation includes safety and validation research and a safety-focused LLM patent overview.

Resources: [Polaris overview PDF](https://www.hippocraticai.com/s/Polaris.pdf), [Safety-focused LLM patent](https://www.hippocraticai.com/safety-focused-llm-patent), [RWE-LLM safety & validation PDF](https://www.hippocraticai.com/s/RWE-LLM-A-new-realm-of-AI-Safety-and-Validation-j55z.pdf).

**Co-pilot app** and “Human Touch in AI” positioning for experience and empathy in voice interactions .

**Voice-first deployment** with demos, customization, and contact center routing examples .

Agent Catalog and Examples

Hippocratic AI claims 800–1,000+ agents across provider, payer, and pharma functions . Examples:

Patient education and wellness checks: [Caroline](https://www.hippocraticai.com/caroline)

Vaccine education and outreach: [Romina](https://www.hippocraticai.com/romina)

Short-term disability education: [Brittany](https://www.hippocraticai.com/brittany)

Advance care planning support: [Advance Directive Agent](https://www.hippocraticai.com/advance-directive)

Core Use Cases

Patient outreach and education: vaccination reminders, wellness checks, disease management calls

Care navigation and scheduling: non-diagnostic triage with escalation to human clinicians

Administrative workflows: benefits education, prior authorization support, financial counseling, short-term disability education

Specialty-specific member/patient interactions across provider/payer/pharma with role-tailored scripts and safeguards

Who It’s For

Health systems and hospitals seeking scalable inbound/outbound patient engagement

Payers needing member outreach, benefits education, prior auth coordination, and financial counseling

Pharmacy operations and care management teams requiring scripted, clinically informed voice workflows

Revenue cycle leaders automating patient financial services and eligibility conversations

Integrations

Referenced EHR and CRM integrations: **Epic, Cerner, Salesforce** .

Voice-first flows suggest telephony/contact center routing; configurable agents via portal .

API/technical docs are not publicly posted; enterprise buyers should request integration documentation.

Safety, Validation, and Regulatory Posture

Public stance: agents are for **non-diagnostic** tasks only, with **escalation to human clinicians** for clinical judgment or risk .

Safety research and validation materials available: [Polaris safety PDF](https://www.hippocraticai.com/s/Polaris.pdf), [RWE-LLM safety & validation](https://www.hippocraticai.com/s/RWE-LLM-A-new-realm-of-AI-Safety-and-Validation-j55z.pdf).

No public HIPAA attestation or third-party certification page found; request compliance documentation during due diligence.

Pricing and Availability

Multiple press sources cite an operating cost target near **$9/hour** for agents; official SKU pricing is not publicly listed .

No self-serve free trial; engagement is demo- and enterprise-contact-driven .

Third-party pricing summaries exist but are unofficial .

Partnerships and Customers

Publicly promoted collaboration with **NVIDIA** on voice agents and performance claims .

Named customer logos are not prominently listed on public pages reviewed; request references under NDA.

Market Reception and Sentiment

Pros

Cost-efficiency narrative for routine, non-diagnostic tasks; potential “pressure valve” for staffing

Breadth of role-specific agents for outreach, navigation, pharmacy, and financial workflows

Clear safety messaging and escalation guardrails across site materials

Cons

Clinician pushback on safety, scope creep, and job impact

Ethical concerns around replacing human judgment and empathy in sensitive interactions

Lack of verified G2/Capterra product listings with user reviews

Buyer Considerations and Due Diligence Checklist

Safety and scope

Confirm escalation logic, red-lines for non-diagnostic boundaries, and audit logs.

Request results of real-world evaluations and safety benchmarks .

Integration

Verify methods for Epic/Cerner/Salesforce connectivity and contact center/telephony setup .

Ask for API docs, latency targets, throughput, multilingual and accent support.

Compliance and security

Obtain HIPAA-related attestations, BAAs, data retention/de-identification policies, and third-party audits.

Operations

Review QA tooling, conversation review workflows, human-in-the-loop processes, and SLAs for uptime and response times.

ROI and outcomes

Seek case studies with measurable KPIs (call containment, patient satisfaction, time-to-schedule, cost per interaction).

FAQs

Do Hippocratic AI agents diagnose or prescribe?

No. They are built for non-diagnostic workflows and escalate to humans for clinical judgment .

What EHRs and CRMs are referenced?

Epic, Cerner, and Salesforce are mentioned on the Polaris 3.0 page .

Is there a free trial?

No public free trial; engagements route through demos and enterprise contact .

How to Engage

Explore the catalog: [View all agents](https://hippocraticai.com/view-all-agents/)

Configure or request a demo: [Customize an agent](https://www.hippocraticai.com/customize-agent)

Learn about safety and validation: [Polaris safety overview](https://www.hippocraticai.com/s/Polaris.pdf), [RWE-LLM validation](https://www.hippocraticai.com/s/RWE-LLM-A-new-realm-of-AI-Safety-and-Validation-j55z.pdf)

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