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Lumin

Lumin.ai boosts sales by automating lead follow-up and scheduling by texting in real time. With its 24/7 responsiveness and seamless integration with your calendar and CRM, your sales team can be the first to establish that crucial human relationship.

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Founded

2016

Location

Los Angeles, CA

Employees

7

Funding

Undisclosed

Lumin — AI Texting Copilot for Lead Engagement and Scheduling

**Lumin** is an AI-powered texting platform that engages inbound leads, qualifies them, answers FAQs, and books meetings in real time. It integrates bidirectionally with your CRM and calendar so every interaction is tracked and coordinated with your sales team. Teams use Lumin to fix slow or missed follow-up, boost appointment rates, and shorten sales cycles—especially in high-intent, form-driven funnels. Learn more on the [Lumin website](https://www.lumin.ai/) and [product overview](https://www.lumin.ai/product).

Quick Facts

  • Company: **Lumin**
  • Focus: **AI texting for lead follow-up, qualification, and scheduling**
  • HQ: 130 W Union St, Pasadena, CA 91103, US
  • Team size: 2–10 employees (per [LinkedIn](https://www.linkedin.com/company/lumin-ai))
  • Founder/CEO: [Tom Ngo](https://www.lumin.ai/team/tom-ngo)
  • Industry focus: Franchise development, home services, new home builders, education/vocational
  • Security: **SOC 2** program
  • CRM integration: **Bidirectional, real-time sync**
  • Calendar integration: Standard providers; support references **Google Calendar**
  • Notable partner: **FranConnect** (joint content and webinars, e.g., [FranConnect webinar](https://www.lumin.ai/webinars/webinar-2021-10-28-franconnect))
  • How Lumin Works (AI Agent Copilot)

  • **Instant SMS engagement:** Texts inbound leads the moment a form is submitted to capture interest after-hours and on weekends .
  • **Qualification logic:** Uses your rules and scripted Q&A to qualify prospects and handle routine questions .
  • **Scheduling automation:** Books meetings directly on rep calendars with synchronized updates .
  • **Two-way CRM sync:** Updates records in real time so reps always see the latest context .
  • **24/7 coverage:** Always-on follow-up improves speed-to-lead and reduces response delays .
  • **Compliance-first:** Built-in opt-out handling and attention to telecom regulations .
  • Who It’s For

  • Franchise development teams needing instant follow-up on franchisee leads
  • Home improvement and home services companies booking in‑home estimates
  • New home builders driving model home visits and appointments
  • Education/vocational schools managing high-intent inquiries
  • Core Use Cases

  • Engage inbound leads by SMS the moment a form is submitted
  • Qualify prospects with scripted Q&A, then hand off to a rep
  • Book meetings directly onto rep calendars
  • Keep CRM records up to date with bidirectional sync
  • Run multi-location or franchise workflows with consistent coverage
  • Integrations

  • Calendars: Google Calendar and other standard providers
  • CRMs: Salesforce, HubSpot, and others with bidirectional, real-time sync; Podio noted in a customer case
  • Franchise systems: Partnership content with FranConnect
  • Security and Compliance

  • **SOC 2 program** with administrative, procedural, and technical safeguards
  • **Texting compliance:** Opt‑out management and education via webinars with telecom and franchise partners
  • Benefits Reported by Customers

  • **Faster appointment setting** with 24/7 SMS follow-up
  • **Shorter sales cycles** once leads are engaged instantly
  • **Higher appointment and show rates**
  • **Clean CRM sync** keeps reps in the loop without manual updates
  • **Vertical playbooks** tailored to franchise, home services, builders, and more
  • Considerations

  • **Carrier and texting compliance** setup may add operational overhead; align opt-in/opt-out and registration early
  • **Data quality matters:** Best results require clean CRM fields and clear qualification rules
  • **Pricing not public:** Sales-led onboarding; contact for a demo
  • Case Studies

  • NEXT Door & Window: Automated texting increased appointment setting and shrank the sales cycle
  • NTI (trucking school): Automated follow-up and scheduling drove ~1.3x appointment rate and 75% show rate
  • Batteries Plus (franchise development): Automated texting improved prospect follow-up and meetings
  • Pricing and Trial

  • No public pricing or free trial page listed. Lumin operates a sales-led motion; request a demo via the [website](https://www.lumin.ai/) or connect on [LinkedIn](https://www.linkedin.com/company/lumin-ai).
  • Company and Resources

  • Website: [lumin.ai](https://www.lumin.ai/)
  • Product: [Overview](https://www.lumin.ai/product)
  • Solutions: [Home Improvement](https://www.lumin.ai/solutions/home-improvement), [Franchise Development](https://www.lumin.ai/solutions/franchise-development), [New Home Builders](https://www.lumin.ai/solutions/new-home-builders)
  • Support: [Help Center](https://www.lumin.ai/support)
  • Security: [Security & Compliance](https://www.lumin.ai/security-compliance)
  • Case Studies: [Customer Stories](https://www.lumin.ai/case-studies)
  • Leadership: [Tom Ngo, Founder/CEO](https://www.lumin.ai/team/tom-ngo)
  • Company Profile: [Lumin on LinkedIn](https://www.linkedin.com/company/lumin-ai)
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