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Aisera

Aisera, a leader in agentic AI, empowers businesses to deliver transformative work experiences, boost employee productivity and reduce operational costs with its award-winning AI agent platform. Its AI Agent platform leverages purpose-built AI agents for IT, HR, Finance, and other domains to serve knowledge, coordinate decision-making, orchestrate processes, and autonomously take actions across business systems and applications, delivering measurable business value. Acquired by Automation Anywhere

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Founded

2017

Location

Santa Clara, CA

Employees

345

Funding

$164.5M (aquired)

Aisera: AI Agents for Enterprise Service, Support, and Operations

Aisera provides enterprise‑grade AI agents that combine conversational AI with workflow automation to resolve requests across IT, HR, customer service, and operations—without replacing existing ITSM or CRM systems.

  • Headquarters: Santa Clara, California
  • Founded: 2017 by Muddu Sudhakar, Christos Tryfonas, and Utkarsh Contractor
  • Team size: ~200–500 employees
  • Website: [Aisera](https://aisera.com/)
  • Company profile: [About Aisera](https://aisera.com/company/) | [LinkedIn](https://www.linkedin.com/company/aisera)
  • What Aisera Does

    Aisera’s agentic model emphasizes action, not just chat. Its agents can:

  • Search knowledge, understand intent, and provide contextual answers
  • Execute end‑to‑end workflows (form fill, approvals, provisioning)
  • Open, update, and resolve tickets across core systems
  • Orchestrate actions across apps such as ServiceNow, Jira, Salesforce, Slack, and Microsoft Teams
  • Explore products:

  • [Agent Platform & Products](https://aisera.com/products/)
  • [AI Customer Service](https://aisera.com/products/conversational-ai/)
  • [AI Service Desk / Next‑Gen ITSM](https://aisera.com/products/next-gen-itsm/)
  • [AIOps](https://aisera.com/products/aiops/)
  • Who It’s For

  • IT leaders on ServiceNow, Jira, or Zendesk seeking high deflection and automated fulfillment
  • HR and operations teams fielding repetitive requests in Slack/Teams
  • Customer service leaders wanting 24x7 self‑service with action execution (not just FAQs)
  • CIOs/COOs focused on cost control, CSAT, and faster MTTR without heavy platform lock‑in
  • Core Capabilities

  • Conversational AI and NLU with enterprise context
  • Retrieval‑augmented answers from knowledge bases and documents
  • Workflow orchestration across IT, HR, CS, and finance
  • Ticket lifecycle automation (create, triage, enrich, resolve)
  • Form filling, approvals, user/app provisioning, and runbook execution
  • Multichannel support: web, portal, [Slack integration](https://aisera.com/integrations/slack/), Microsoft Teams
  • Claimed outcomes: up to 84% auto‑resolution, 63% cost savings, and 55%+ productivity gains (see [Aisera](https://aisera.com/) and LinkedIn company description).

    High‑Value Use Cases

  • IT: Password resets, software access, device requests, incident triage, change approvals
  • HR: Benefits FAQs, policy answers, onboarding tasks, PTO requests
  • Customer service: Order status, account updates, troubleshooting, returns
  • AIOps: Incident detection/enrichment, routing, root cause assistance, runbook automation
  • Integrations

    Aisera offers 100+ prebuilt connectors for faster time‑to‑value:

  • ITSM/Dev: ServiceNow, Jira, BMC, Freshservice
  • CRM/Support: Salesforce, Zendesk
  • Collaboration: Slack, Microsoft Teams
  • Monitoring/Ops/Automation: Datadog, PagerDuty, Splunk, UiPath, Ansible
  • Browse the catalog: [Integrations overview](https://aisera.com/integrations/)

    Security and Compliance

  • Certifications and controls: ISO/IEC 27001, SOC 2, CSA STAR Level 1
  • Regulatory support: GDPR and HIPAA/BAA (with guidance for PII anonymization)
  • Resources: [Security and Compliance](https://aisera.com/platform/security-and-compliance/) | [Security practices (TRAPS)](https://aisera.com/traps/)
  • Customers and Proof

    Representative customers span finance, healthcare, public sector, and retail:

  • BDO Canada, Grant Thornton, City & County of Denver, Lifescan, OmniTRAX, Big 5 Sporting Goods
  • See more: [Customers](https://aisera.com/customers/) | [Case studies](https://content.aisera.com/case-studies)

    Notable deployment:

  • Dave’s “DaveGPT” customer support assistant: [News](https://investors.dave.com/news-releases/news-release-details/aisera-dave-launch-davegpt-generative-ai-customer-service)
  • Market Positioning

  • Versus general assistants: Aisera emphasizes deeper domain automations, out‑of‑the‑box ITSM/CRM connectors, and measurable service KPIs.
  • Versus legacy chatbots: Focus on agentic workflows that execute actions and resolve tickets, not just answer FAQs.
  • Versus platform lock‑in: Pitches cross‑system orchestration and faster time‑to‑value without replacing core systems.
  • Related update: Aisera’s 2024–2025 push around a “System of AI Agents” and platform enhancements: [Agentic AI announcement](https://www.globenewswire.com/news-release/2024/10/03/2957717/0/en/Aisera-Unveils-Vision-for-the-Agentic-AI-Era.html)

    User Sentiment (Third‑Party)

    Pros

  • Strong self‑service with quick responses reduces help desk wait times: [G2 reviews](https://www.g2.com/products/aisera/reviews)
  • Tangible outcomes for service teams (resolution speed, turnaround): [Capterra](https://www.capterra.com/p/204926/AI-Service-Desk/)
  • Solid integration depth enabling end‑to‑end workflows: [Slack integration](https://aisera.com/integrations/slack/), [Integrations overview](https://aisera.com/integrations/)
  • Considered a complete GenAI option for ITSM in practitioner comparisons: [Reddit discussion](https://www.reddit.com/r/ITManagers/comments/1fl08bo/genai_heavy_itsm_tools/)
  • Cons

  • Setup and tuning can be complex; skilled implementation recommended: [Capterra reviews](https://www.capterra.com/p/204926/AI-Service-Desk/), third‑party roundup: [eesel.ai](https://www.eesel.ai/blog/aisera-reviews)
  • Mixed feedback on UI/admin experience in some comparisons: [Capterra compare](https://www.capterra.com/compare/164283-204926/Zendesk-vs-AI-Service-Desk)
  • Enterprise pricing and implementation effort may challenge smaller teams: [Reddit thread](https://www.reddit.com/r/microsoft_365_copilot/comments/1ck2a64/aisera/), [Market commentary](https://www.atera.com/blog/atera-vs-aisera/)
  • Try Before You Buy

  • Hands‑on playground: [AiseraPlay](https://aisera.com/ai-playground/)
  • Free trial listing: [Capterra](https://www.capterra.com/p/204926/AI-Service-Desk/)
  • Request a pilot/demo: [Book a demo](https://aisera.com/demo/)
  • Quick Facts

  • Focus areas: Agentic AI for IT, HR, Customer Service, and AIOps
  • Core products: AI Service Desk, AI Customer Service, AIOps, Agent Platform with orchestration
  • Integrations: 100+ connectors (ServiceNow, Jira, Zendesk, Salesforce, Slack, Microsoft Teams, and more)
  • Leadership: CEO & Co‑founder Dr. Muddu Sudhakar
  • Company hub: [Website](https://aisera.com/) | [Company page](https://aisera.com/company/) | [LinkedIn](https://www.linkedin.com/company/aisera)
  • Resources and Research

  • Product suite: [Products](https://aisera.com/products/)
  • Security: [Security & Compliance](https://aisera.com/platform/security-and-compliance/)
  • Integrations: [Integrations directory](https://aisera.com/integrations/)
  • Customers: [Customers](https://aisera.com/customers/) | [Case studies](https://content.aisera.com/case-studies)
  • News: [DaveGPT launch](https://investors.dave.com/news-releases/news-release-details/aisera-dave-launch-davegpt-generative-ai-customer-service), [Agentic AI vision](https://www.globenewswire.com/news-release/2024/10/03/2957717/0/en/Aisera-Unveils-Vision-for-the-Agentic-AI-Era.html)
  • Reviews: [G2](https://www.g2.com/products/aisera/reviews) | [Capterra](https://www.capterra.com/p/204926/AI-Service-Desk/) | Community perspectives: [ITManagers Reddit](https://www.reddit.com/r/ITManagers/comments/1fl08bo/genai_heavy_itsm_tools/), [M365 Copilot Reddit](https://www.reddit.com/r/microsoft_365_copilot/comments/1ck2a64/aisera/)
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