Cresta
Cresta combines the best of human and AI intelligence, transforming conversations and workflows at every level of the contact center. We help companies like Carmax, Hilton, and Cox Communications save time and money, differentiate the customer experience, and accelerate revenue growth.
Founded
2017
Location
Sunnyvale, CA
Employees
481
Funding
$276M
Cresta: AI for Real-Time Agent Assist, QA, and Omnichannel AI Agents
Cresta is an enterprise AI platform for contact centers that delivers real-time agent guidance, automated quality assurance on 100% of interactions, deep conversation insights, and an omnichannel AI Agent for voice and digital. Teams use Cresta to reduce handle time, improve CSAT and conversion, and scale coaching and QA with enterprise-grade safety and integrations.
What Cresta Does
Core Capabilities
Who It’s For
High-Impact Use Cases
Integrations
Security, Privacy, and Compliance
Cresta emphasizes enterprise safety with certifications and a transparent trust posture.
Customers and Results
Cresta serves large sales, care, and collections teams across telecom, financial services, travel, and consumer services.
Buyer Insights: Pros and Cons
Pricing and Trial
Company Facts
Recent Product Updates
Why Cresta
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