Glia
Glia's purpose is to help build thriving communities through banking interactions. As the #1 platform for intelligent banking interactions, we serve more than 700 banks and credit unions in all 50 states. Our AI-powered workforce helps community financial institutions eliminate the trade-off between efficiency and experience, making teams over 50% more efficient while offering a superior experience. Our clients use these gains to: - Reduce or eliminate overflow & after-hour call center spend - Re-train customer care staff into loan or deposit growth teams - Expand community outreach and financial literacy programs - Grow members organically or through acquisition, without adding headcount - Invest in branch modernization (ITMs, Virtual Branches) - …and much more. **Note from our Talent Acquisition Team** The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, contact our talent team via talent@glia.com.
Founded
2012
Location
New York, NY
Employees
458
Funding
$152M
Glia: AI Contact Center Platform for High‑Trust Financial Services
Glia is an AI-powered contact center and digital customer service platform built for regulated, high‑trust industries—especially banking and insurance. Its “ChannelLess” architecture unifies chat, messaging, SMS, voice, video, and CoBrowsing into one system so customers and agents can move across channels without losing context. Glia serves 700+ banks and credit unions in the U.S., with headquarters in New York. Learn more on the [homepage](https://www.glia.com) and [LinkedIn](https://www.linkedin.com/company/gliainc).
What Glia Does
Core Capabilities
Platform & Products
Outcomes for Banking & Insurance
Industry Focus
Differentiators
Integrations & Ecosystem
Security & Compliance
Proof & Momentum
Buyer Experience
User Sentiment (Pros & Cons)
Ideal Use Cases
Quick Facts
Resources
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