PolyAI
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.
Founded
2017
Location
San Francisco, CA
Employees
311
Funding
$120M
PolyAI — Enterprise Voice AI Agents for Customer Service
PolyAI builds AI voice agents that automate real customer service calls with lifelike, interruption-friendly conversations and end‑to‑end task completion. The platform is designed for high‑call‑volume enterprises in hospitality, restaurants, financial services, healthcare, retail, and utilities. PolyAI emphasizes natural understanding across accents, fast deployment, and measurable containment over legacy IVR deflection.
Learn more on the [PolyAI website](https://poly.ai) and the [Series C announcement](https://poly.ai/blog/polyai-raises-50-million-series-c).
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What PolyAI Offers
Explore the [homepage](https://poly.ai) and the [Agent Studio overview](https://poly.ai/blog/introducing-agent-studio).
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Platform & Capabilities
Industry applications: [Hotels](https://poly.ai/industries/hotels), restaurants, healthcare, financial services, retail, and utilities. Case in point: Hello Sugar automated 100% of front‑of‑house calls—read the [case example](https://poly.ai/blog/hello-sugar-partners-with-polyai-to-automate-voice-calls).
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Integrations & Partners
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Pricing & Buying Experience
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Who It’s For
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Common Use Cases
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Proof Points
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User Sentiment (G2, Capterra, Reddit)
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Why Buyers Choose PolyAI
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Considerations and Fit
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Quick Facts
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Ready to explore PolyAI for your contact center? Request a [personalized demo](https://poly.ai/request-a-demo) or review the [pricing model](https://poly.ai/pricing).
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