CX Agents

Customer experience agents handling support, engagement, and service interactions.

19 companies

ada CX

Ada is an AI customer service company making service extraordinary for everyone. A transformation partner and platform that helps enterprise companies deliver experiences people love by accelerating a businesses’ AI maturity and improving Agent performance. Since 2016, we've powered 5.5 billion interactions for brands like Square, YETI, and Monday.com, saving millions of hours.

Aisera

Aisera, a leader in agentic AI, empowers businesses to deliver transformative work experiences, boost employee productivity and reduce operational costs with its award-winning AI agent platform. Its AI Agent platform leverages purpose-built AI agents for IT, HR, Finance, and other domains to serve knowledge, coordinate decision-making, orchestrate processes, and autonomously take actions across business systems and applications, delivering measurable business value. Acquired by Automation Anywhere

Cognigy

NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI through orchestration, tools, and enterprise integrations to power Agentic AI. The result? Smarter automation, better service, and instant resolution across every channel. Built on the world’s leading Conversational AI platform, Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. With dozens of pretrained skills and Agentic AI capabilities, the platform seamlessly integrates into enterprise systems. By leveraging memory and context, NiCE Cognigy's AI Agents provide hyper-personalized interactions and strengthen customer relationships. Agentic AI also fosters collaboration between AI and human agents, giving them superpowers to deliver exceptional service. More than 1,250 global brands, including Bosch, E.ON, ERGO, Carglass, Henkel, DHL, Lufthansa Group, Nestlé, Mercedes-Benz and Toyota, trust NiCE Cognigy and its vast partner network to deliver measurable outcomes. Recognized by Gartner, Forrester, and IDC, we continue to lead the market in enterprise AI for CX; secure, scalable, and partner-first. For more information and to book a demo visit: www.cognigy.com Follow us on LinkedIn: https://www.linkedin.com/company/cognigy

Cresta

Cresta combines the best of human and AI intelligence, transforming conversations and workflows at every level of the contact center. We help companies like Carmax, Hilton, and Cox Communications save time and money, differentiate the customer experience, and accelerate revenue growth.

Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. Decagon is backed by Accel, Andreessen Horowitz, Bain Capital Ventures, BOND, A*, Elad Gil, and the founders of Box, Airtable, Rippling, Okta, and more.

Forethought

Forethought is the most advanced agentic AI system for customer support, trained on your unique data and ready on day one. Powered by Autoflows technology, it autonomously handles complex issues end-to-end by reasoning, planning, following up, integrating APIs, and troubleshooting. With a multi-agent architecture, Forethought’s AI supports your team across channels, solving customer issues, assisting human agents, and uncovering valuable insights. Transform your support operations with AI that learns and adapts to deliver more accurate, context-rich responses at scale.

Glia

Glia's purpose is to help build thriving communities through banking interactions. As the #1 platform for intelligent banking interactions, we serve more than 700 banks and credit unions in all 50 states. Our AI-powered workforce helps community financial institutions eliminate the trade-off between efficiency and experience, making teams over 50% more efficient while offering a superior experience. Our clients use these gains to: - Reduce or eliminate overflow & after-hour call center spend - Re-train customer care staff into loan or deposit growth teams - Expand community outreach and financial literacy programs - Grow members organically or through acquisition, without adding headcount - Invest in branch modernization (ITMs, Virtual Branches) - …and much more. **Note from our Talent Acquisition Team** The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, contact our talent team via talent@glia.com.

Gorgias

Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success."

Intercom

We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.

Kore.ai

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with an AI agent platform and no-code tools for custom development and deployment at Enterprise scale. Kore.ai takes an agnostic approach to model, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.

Maven AGI

Maven AGI builds enterprise-ready AI agents to support the full customer journey, with a focus on complex, high-friction enterprise environments. Its platform serves as a connected, intelligent operating layer that unifies systems, syncs functions, and orchestrates real-time action across the enterprise. Maven’s mission is to build Business AGI. Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven AGI began by transforming customer service with autonomous agents capable of resolving up to 93% of inquiries. Today, organizations use Maven to bridge silos across support, sales, and operations—replacing broken handoffs with dynamic, context-aware workflows. Maven has raised $78M from top investors, including Dell Technologies Capital, Cisco Investments, SE Ventures, Lux Capital, M13, and E14. The company supports a diverse and growing portfolio of leading enterprises ranging from publicly traded companies like Ibex (NASDAQ: IBEX), Tripadvisor (NASDAQ: TRIP), and SS&C Technologies (NASDAQ: SSNC), to fintech innovators like Rho, Check, and Papaya Pay, legal leaders like Clio, and fast-emerging consumer brands such as Paris Hilton’s Parivie Beauty."

Observe.AI

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel."

Parloa

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

PolyAI

The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.

Sierra AI

Sierra helps businesses build better, more human customer experiences with AI.

Ultimate

Ultimate is now a @Zendesk company! Head over to our Zendesk page for the latest #ZendeskAI agent updates: https://zdsk.co/ZendeskAIAgents

Wluper

We are creating a new and unique means to enable the next-generation computer interface by giving new and existing applications a Voice User Interface (VUI), powered by advanced NLU and Dialogue technology. Wherever your workforce interacts with your existing interfaces and data, the Wluper TrueUnderstanding platform helps to increase productivity, efficiency, and safety by leveraging voice-based Conversational AI.

Yellow.ai

Yellow.ai powers the future of service with Agentic AI. We help enterprises move beyond traditional chatbots to deploy autonomous AI agents that understand, decide, and act...across voice, chat, and multimodal channels. Trained on 16B+ conversations annually and built on a multi-LLM architecture, our platform enables real-time orchestration of workflows, decisions, and enterprise actions. The result? Faster resolutions, scalable efficiency, and radically improved customer and employee experiences. 1300+ global brands across 85+ countries trust Yellow.ai to transform service at scale. Key logos include Sony, Hyundai, Dominos, ITC Ltd, Ferrellgas, Waste Connections, Lulu Group, and Randstad, Headquartered in San Mateo with offices across 6 countries, Yellow.ai is backed by $102M+ in funding from leading investors.

Zendesk

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h