Ultimate
Ultimate is now a @Zendesk company! Head over to our Zendesk page for the latest #ZendeskAI agent updates: https://zdsk.co/ZendeskAIAgents
Founded
2017
Location
Berlin, Germany
Employees
252
Funding
$28M (acquired)
Ultimate (now Zendesk AI agents)
**Category:** AI customer support automation • **Best for:** Teams on [Zendesk](https://www.zendesk.com/) seeking end‑to‑end, autonomous resolution with enterprise‑grade controls
Overview
Ultimate—now part of **[Zendesk AI agents](https://www.zendesk.com/)**—is a support automation platform built for true end‑to‑end resolution, not just FAQ deflection. Natively embedded in Zendesk’s Resolution Platform, it uses agentic AI to authenticate customers, update orders, manage returns, and trigger workflows across your stack. Teams get fast time‑to‑value, tight governance with QA/validation on every interaction, and seamless human handoffs when needed.
Why It Stands Out
Integrations
High‑Impact Use Cases
Who It’s For
Proven Impact
Pricing and Trial
Bottom Line
If you run **Zendesk**, this is one of the fastest paths to achieving 80%+ automation with measurable quality and robust governance. On **[Salesforce](https://www.salesforce.com/)** or **[Freshworks](https://www.freshworks.com/)**? Validate data access and event triggers, then use the builder/APIs to orchestrate secure actions and scale with confidence.
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