Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
Founded
2007
Location
San Francisco, California
Employees
7507
Funding
Acquired ($10.2B)
Zendesk: CX Platform and AI Agents Dossier
Overview
**Zendesk** builds customer service software used by 200,000+ organizations worldwide. Known for powerful ticketing, omnichannel support, and a large integrations marketplace, Zendesk’s portfolio now includes purpose-built AI for service: **CX AI Agents**, agent-assist **Copilot**, and an AI‑ready **Resolution Platform**. The company emphasizes fast time to value and low admin overhead.
Explore the AI portfolio at the [AI hub](https://www.zendesk.com/service/ai/) and learn about [AI Agents](https://www.zendesk.com/service/ai/ai-agents/).
AI and Platform Capabilities
Zendesk’s AI is designed for customer service outcomes, combining autonomous resolution with agent assistance.
Key Capabilities
See product and plan details on the [pricing overview](https://www.zendesk.com/pricing/).
Ecosystem and Integrations
Zendesk offers a broad app ecosystem with prebuilt connectors across CRM, ecommerce, ITSM, telephony, collaboration, and analytics.
Pricing and Free Trial
Ideal Customers
Common Use Cases
Strengths (User Sentiment)
Trade‑offs (User Sentiment)
Company Facts
Resources
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